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Privacy Policy

Privacy Policy


CAREDESK SMS is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

This Privacy Policy is designed to assist you in understanding how CAREDESK SMS uses and safeguards the information you provide in using CAREDESK SMS internet communications, CAREDESK SMS affiliated websites and/or CAREDESK SMS products, including without limitation, the ‘Facebook’ branded products.


CAREDESK SMS may gather and use information about you, including (but not limited to) information in the following categories:

(a) Identification data (e.g. name, address, telephone number, mobile number, email address);

(b) Profile information (e.g. age, gender, country of residence and any information that you choose to make available to others as part of your CAREDESK SMS user profile as further described in Section 6);

(c) Electronic identification data (e.g. IP addresses, cookies);

(d) Banking and payment information (credit card information, account number);

(e) Survey results;

(f) Information about your usage of and interaction with the CAREDESK SMS software, our products and websites including computer, platform, device and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and CAREDESK SMS WiFi enabled hotspot detection and usage statistics;

(g) Products or services ordered and delivered;

(h) List of your contacts;

(i) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on CAREDESK SMS (please note that CAREDESK SMS does not retain this information after completing the search or use it for any other purpose);

(j) Correspondence between you and CAREDESK SMS;

(k) Location information, derived from your mobile carrier or from the mobile device that you use. In connection with the Facebook products, you control when your location is shared with others. Your location is displayed and shared with other Facebook users only in accordance with your privacy settings. You also may create location information by "geo-tagging" your submitted content with location information. Please manage your privacy settings for location information carefully;


Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. CAREDESK SMS collects and uses, personal data relating to you, as permitted or necessary to:

a) provide other services for you (as described when we collect the information);

b) provide you with customer support and troubleshoot problems;

c) compare information for accuracy;

d) inform you about service updates and faults;

e) request feedback or participation in on-line surveys;

f) resolve disputes;

g) verify your identity;

h) customize, measure, and improve the CAREDESK SMS affiliate websites and our products

i) to improve our search functionality and help you find contacts more easily protect your and CAREDESK SMS interests, including in particular to enforce our Terms of Service and prevent and fight against fraud, (together, the Purposes).


Except as provided below, CAREDESK SMS will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of CTI Investments Limited and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others.

CAREDESK SMS may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect CAREDESK SMS interests, fight against fraud and to enforce our policies or to protect anyone's rights, property, or safety.

CAREDESK SMS, CAREDESK SMS affiliate partners, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. CAREDESK SMS will provide all reasonable assistance and information to fulfill this request and you hereby consent to such disclosure.

3. Other Third Party Content

Sometimes, CAREDESK SMS affiliate websites may include widgets or embedded video content from third parties such as YouTube. When you view this content or use this widget, you may be accepting cookies from these websites. These cookies are not within our control and you should check with the relevant third party site for more information.

3.1 Your Choices about Cookies

We don’t recommend that you restrict or block cookies as this may impact on the functionality of our websites and products. However, if you choose to do so, please see the options available to you below. You can also find comprehensive information about cookies at www.theserviceline.co.ke.

3.2. Browser Cookies

The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to delete cookies or how to disable cookies altogether.


Your user profile is the information provided by you at registration which is displayed in your CAREDESK SMS profile in the CAREDESK SMS software client, in the CAREDESK SMS search directory and on your personal details page in your account on www.theserviceline.co.ke. Or any affiliate partner’s websites. It may include your CAREDESK SMS username, full name, address, telephone and mobile numbers, gender, date of birth, country, language, “about me” page URL, and any other information that you decide to make available. You can access your user profile from the “CAREDESK SMS” menu from your account on www.theserviceline.co.ke or affiliated websites in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.

If you use Facebook products, you will have a Facebook user profile. A username and optional first name and last name is displayed when you stream videos, upload videos, or send messages. Based on your privacy settings, any content that you submit to Facebook may be redistributed through the Internet and other media channels and may be viewed by the general public. You can access your profile from your account on www.Facebook.com in order to view, correct or complete information, remove non-mandatory information; and you can change your sharing settings from the settings menu in the Facebook software application.


CAREDESK SMS may be accessed from www.theserviceline.co.ke or other (affiliated partners) websites. These websites may contain links that will let you leave the host website and access another website. Linked websites are not under the control of CAREDESK SMS and these websites have different privacy policies. The CAREDESK SMS Privacy Policy applies solely to personal information that is acquired on the host websites or through your use of the CAREDESK SMS software, CAREDESK SMS products and/or your relationship with CAREDESK SMS, so CAREDESK SMS urges you to be careful when you enter any personal information online. CAREDESK SMS accepts no responsibility or liability for these other websites.

If you use any extras, plug-ins or third party applications together with the CAREDESK SMS software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. CAREDESK SMS does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.


CAREDESK SMS will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of CTI Investments Limited or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.


You may be interested in inviting your friends to join CAREDESK SMS. In the event you wish to use CAREDESK SMS referral service, you will be directed to a webpage and will have the possibility of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential CAREDESK SMS users. By entering your friend’s email address you are confirming that your friend has consented to the supply of their details. CAREDESK SMS may identify you as the person who has made the referral in the invitation sent to your friend and will include your name, email address and/or phone number in such invitation.


CAREDESK SMS may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the CAREDESK SMS software, CAREDESK SMS products and websites.

CAREDESK SMS may contact you to send you messages about faults and service issues. Further, CAREDESK SMS reserves the right to use email, the CAREDESK SMS software or SMS to notify you of any eventual claims related to your use of the CAREDESK SMS websites and/or CAREDESK SMS products, including without limitation claims of violation of third party rights.

CAREDESK SMS may send you alerts by email or SMS to notify you when someone has tried to contact you. CAREDESK SMS may also use email, SMS or the CAREDESK SMS software to keep you up to date with news about the CAREDESK SMS software and CAREDESK SMS products that you have purchased and/or to inform you about other CAREDESK SMS products or other CAREDESK SMS related information.

You can opt-out of the receipt of alerts and/or promotional

(a) emails by clicking the ‘unsubscribe’ link on the email that you receive or by changing your notification settings on your account page on www.theserviceline.co.ke  ; and

(b) SMS by following the instructions on the SMS that you receive.


You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on www.theserviceline.co.ke  or www.Facebook.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.

CAREDESK SMS will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network, it may be impossible for your CAREDESK SMS ID to disappear completely from the peer to peer network. Your details may still appear in the search directory.


CAREDESK SMS will retain your information for as long as is necessary to: (1) fulfill any of the Purposes (as defined in article 3 of this Privacy Policy) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.

Your posts content may be stored by CAREDESK SMS (a) to convey and synchronise your messages and (b) to enable you to retrieve your user history where possible. Posts will be stored for a maximum of 30 days unless otherwise permitted or required by law. CAREDESK SMS will at all times take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your communications as described above.


CAREDESK SMS will occasionally update this Privacy Policy to reflect changes in our website and/or products and customer feedback. When we post changes to this Privacy Policy at www.theserviceline.co.ke/index.php/privacy-policy , we will update the "last revised" date at the bottom of the Privacy Policy. You agree that your continued use of the CAREDESK SMS website or CAREDESK SMS products after notice shall constitute your acceptance of the Privacy Policy. We encourage you to periodically review this Privacy Policy to be informed of how CAREDESK SMS is collecting, using, and protecting your information.


To contact CAREDESK SMS in relation to the “CAREDESK SMS” branded software or products, please submit a support request to customer support team. To contact CAREDESK SMS in relation to the “CAREDESK” branded software or products, please submit a support request to www.theserviceline.co.ke Page or send us an email on This email address is being protected from spambots. You need JavaScript enabled to view it..

If you feel that this site is not following its stated information policy, you may contact us at the addresses or phone number(s) below

CTI Investments Limited
P.O Box 4059 - 00200
Kenya,(East Africa)

This email address is being protected from spambots. You need JavaScript enabled to view it.

© CAREDEDESK SMS – Last revised: January 2016



About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.