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TSL Blog

The ServiceLine Blog post is all about Talking and discussing about Customer Experience, Customer Support, Events and Technology driving delivery of exemplary customer service and support.

The Ultimate SMS Directory Is Here

Are you looking for a house for rent or for sale? Have you tried other ways and you seem not to be satisfied? Do you spend a lot of money before you get the house you need? Do you get value for your money as you search for the house?

Well, The ServiceLine Directory Service is the first SMS Directory for you to search through. With no charge to search through the SMS Directory, it doesn't get any better than this. The first category listing in this directory is Real Estate with several estate agents who can help you get a house for rent, for sale, for lease or even a land, office or apartment. 

All you need to do is send the description of your house starting with the word HOUSE4RENT to 20806. 

We have partnered with several agents across the country and the moment you send that message, any agent who has partnered with us will contact you. The SMS directory gives you a bargaining power by letting many estate agents contact you and from them you pick one. Imagine that!!!!! Instead of going to the market, the market comes to you.

It is not the absence of problems that develops trust, but your reaction (not excuses) when things go wrong. Customers want to know that, no matter what, that you care about them and their business.

Olivia Osano - Sales & Marketing - TSL, 2016

At The ServiceLine, we are dedicated to provide value for money to all our customers. We know that your time is precious, we know that you need frequent updates with regards to your house search and we also know that moving out is an expensive affair that you do not want to spend money before moving out unless you are guaranteed the value for money.

We have a dedicated contact center waiting to receive your requests and help you process them, We have simplified search process via SMS and we have partnered with Trusted Estate Agents. Most importantly we have also setup a working complains management process that would ensure you are treated with honesty and diligence.  If you choose our premium service, we guarantee you 100% money back guarantee if you are not satisfied with our house search and update process or if you get an alternative option two weeks after registering a search with us. However, beyond two weeks we shall give you a refund of 50%.

For any agent who wishes to list with us, your process has also been simplified. Just send your email address starting with the word CAREDESK to 20806, download the CAREDESK SMS mobile application and respond to the requests pushed to your inbox.

If you need any further clarifications, please visit http://www.theserviceline.co.ke or send an email to customer [at] theserviceline [dot] co [dot] ke or call our contact center at 0205230993. You can also talk to our customer care agents on facebook or twitter.

Send a description of the house you want starting with the word HOUSE4RENT to 20806 e.g.  "HOUSE4RENT i need a 3BDR house in langata with a budget of 40K by end of September 2016"

To register as an Estate agent, send your email address starting with the word CAREDESK to 20806 e.g. CAREDESK This email address is being protected from spambots. You need JavaScript enabled to view it.

For support queries call our call center on 0205230993 or send an email on This email address is being protected from spambots. You need JavaScript enabled to view it., or inbox us on facebook (The ServiceLine) and twitter @The_ServiceLine. We are waiting to help you with this.

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Anne-Kariuki-( Gikombe ) Funds Drive


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Thursday, 22 October 2020
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About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.