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TSL Blog

The ServiceLine Blog post is all about Talking and discussing about Customer Experience, Customer Support, Events and Technology driving delivery of exemplary customer service and support.

Are you selling in Facebook?

If you are lucky enough to get positive responses from your customers after you successfully market your product through Facebook, then this luck can easily turn into a nightmare, especially if you do not have all the help you need. Let me explain.  You post your product/service offering to 30 Facebook groups each with an average membersh...
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KCB’s 2Jiajiri , Safaricom’s BYOB, Jiajiri.Today App

A complete set of what any youthful entrepreneur would need within the first three years of starting up a business. However, if you cannot have all the three, at least have Jiajiri Today App. KCB's 2Jiajiri – KCB Foundation, on 9 th March 2016, launched a 50 billion job creation programme called 2Jiajiri. This program seeks to catalyse employment a...
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Anne-Kariuki-( Gikombe ) Funds Drive

My Name is Anne Muthoni Kariuki. I am a gospel artist and I need your Help. In 2005, I was operated on after a fish-bone got stuck in my throat. After this operation I lost my voice for a period of seven months. Not so long after the recovery, I was involved in a fatal car accident that caused my spinal injuries in 2006 which has confined me to bed...
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On Holiday? You or Your Business?

Everyone is looking forward to the coming holidays. What does this mean to Startups and SMEs with limited human resources and budget? As a start-up or SME entrepreneur, if you go on holiday, chances are high your business will follow you? Depending on the line of business you are in, the up-coming holiday may be peak or off-peak for instance if you...
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Owning Up - Strathmore University Heals

The best and most brave corporations are often tempted to sweep their mistakes under the carpet. It's human nature to want to do so. However, after sweeping everything under the rag, what is left in the shell? Despite your best efforts to ensure customer delight, you are bound to make mistakes. What should you do when you are guilty of one? - Own U...
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About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.