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TSL Blog

The ServiceLine Blog post is all about Talking and discussing about Customer Experience, Customer Support, Events and Technology driving delivery of exemplary customer service and support.

Mark Zuckerberg gives Jiajiri App a Node

Facebook has approved Jiajiri Android App as an app that gives Facebook users control, an app that is of good quality, an app that protects and safe-guards user privacy and finally as an app that abides by the law. Jiajiri Android App, an app that enables its users to sell through social media by posting to several Facebook pages and several Facebo...
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Let's give them a future

Today i will not talk about customer service, but rather service. Service to the needy, service to the less fortunate, service to Kenyans. I salute you Pauline Kalonzo. Yesterday i was fortunate enough to be invited to celebrate an award recently given to Hon. Kalonzo Musyoka - African Dignitary Man of the Year Award. Though this is no longer news ...
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#RasangaTesting Engaging your Customers

Everybody in business and now in politics want customers. How desperate can someone be in order to get customers. To what extent is someone allowed to reach out to a customer and in this case an electorate who is a politicians customer. Today Hon. Cornell Rasanga, the current Siaya County Governor (In Kenya) is trending for trying to reach out to H...
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Was @Laura_Wamby Wrong?

Laura Wamby (@Laura_Wamby) probably never knew she would get the kind of attention she has received the past couple of hours after exposing an orange employee over what she termed as breach of customer privacy. Do you agree with her move? Do you have an advice for her? Off course you do, that's why this news is trending like wild-fire. Honestl...
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BULK SMS, BULK VOICE or BOTH

Sending one SMS messages to thousands of mobile subscribers simultaneously has been simplified over the years through Bulk SMS. This is common and widely used. Improved versions try to personalize the communication with recipients by sending them personalized SMS messages. Sending Bulk Personalized SMS Messages has several advantages and ...
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The Ultimate SMS Directory Is Here

Are you looking for a house for rent or for sale? Have you tried other ways and you seem not to be satisfied? Do you spend a lot of money before you get the house you need? Do you get value for your money as you search for the house? Well, The ServiceLine Directory Service is the first SMS Directory for you to search through. With no...
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Engaging your Customers in 2016

As the new year approaches, there's is one important thing you must focus on in between the celebrations and partying. Your strategy to engage your customers and be responsive to their needs. Planning is a very crucial stage when discussing about being customer focused come the new year. However, at times it is just difficult to know where to begin...
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I almost fought @Tuskys Supermarket

"My Name is Felix. I am deaf and dumb living with my Uncle and Aunt at Adams Arcade Nairobi. On Tuesday, 15 th November 2015, my aunt sent me to get some items in the supermarket. We stay near two supermarkets. I did not find what I was looking for in the first supermarket and I had to walk further to the next supermarket – Tuskys Supermarket Adams...
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Keeping your App in the App-Store

Building quality Android apps and getting good reviews depends on your ability to know, understand and fix bugs when your users (customers) experience them as well as your ability to continuously engage the user (customer) during this difficult phase of testing and launching the app without them un-installing your app. Letting users and t...
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On Holiday? You or Your Business?

Everyone is looking forward to the coming holidays. What does this mean to Startups and SMEs with limited human resources and budget? As a start-up or SME entrepreneur, if you go on holiday, chances are high your business will follow you? Depending on the line of business you are in, the up-coming holiday may be peak or off-peak for instance if you...
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Kenya's Eurobond - What is trending FACTs or FICTION

The government of Kenya received $2 billion (KES 175.1 billion) in its account with the Central Bank of Kenya after it completed the process of acquiring two loans from international markets through the Irish Stock Exchange. One loan was for $1.5 billion (KES 131.3 Billion) to be serviced for a period of 10 years and the other was for $500 million ...
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Owning Up - Strathmore University Heals

The best and most brave corporations are often tempted to sweep their mistakes under the carpet. It's human nature to want to do so. However, after sweeping everything under the rag, what is left in the shell? Despite your best efforts to ensure customer delight, you are bound to make mistakes. What should you do when you are guilty of one? - Own U...
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Exponential Growth – A Problem to Rabbit Farmers Solved by RabbitIQ

What would you consider your biggest risk if your business grew faster than you could adopt? Derrick Kinyua, the C.E.O and Founder of RabbitIQ tells us how true the saying "breeding like rabbits" is and how he's company helps farmers manage a reliable, efficient, sustainable and professionally ran farm while at the same time guaranteeing all rabbit...
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Promotions @JumiaKenya – Social Media Backlash

Jumia Kenya has a promotion labelled "Flash Sale" which are purchases of high quantity to enjoy huge discounts. However they are time limited such that, the faster you spot the deal, add to cart and complete the buying process, the luckier you are – something like "Amazing Shopping" from amazing race. This sounds interesting but why the backlash fr...
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The TOP Family Fun Activities in Nairobi

Family is very important and most important is how you spend your time together. With the Nairobi lifestyle where everyone is busy or on social media, less and less time is allocated for family bonding. Nairobi and its environs have great affordable places to go have fun as a family. An experience each family member will treasure for life. Tod...
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Effects of Corruption to Entrepreneurship

As an entrepreneur, you are the prime mover in economic development with the function to innovate and introduce new activities in the market. You are an agent of change, stimulating industry evolution and becoming the main source of job creation.  Entrepreneurs create new business, and new businesses in turn create new jobs, intensify competit...
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First Customa... #BeTheFirst at Lake Victoria Safari Village

Most people prefer the coast of kenya for holiday and relaxation as compared to other areas within this country. Why is that? My best guess is the shore of the ocean and the activity within the shores. What if you could find a more private shore similar or better than the shore of the indian ocean filled with lots of fun and experience during the j...
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KejaHunt - Transparency in Customer Relations

​Building trust is extremely important for the sustenance of any relationship. Trust is built through honesty and keeping promises. This amounts to transparency. Transparency in customer relations will foster trust and customer loyalty. As with all relationships, this takes time and a consistent and diligent effort. Supporting KejaHunt in...
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Kikwetu Customer Service

Valentines day is celebrated once in a year. But real gentlemen and ladies of this country make it a daily habit. Kikwetu does not wait for October to celebrate the international customer service week but have a tradition of celebrating customers on a continuous basis. Customer Service Week (CS Week ) is celebrated annually in the fi...
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About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.