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TSL Blog

The ServiceLine Blog post is all about Talking and discussing about Customer Experience, Customer Support, Events and Technology driving delivery of exemplary customer service and support.

Let's give them a future

Today i will not talk about customer service, but rather service. Service to the needy, service to the less fortunate, service to Kenyans. I salute you Pauline Kalonzo. Yesterday i was fortunate enough to be invited to celebrate an award recently given to Hon. Kalonzo Musyoka - African Dignitary Man of the Year Award. Though this is no longer news ...
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Anne-Kariuki-( Gikombe ) Funds Drive

My Name is Anne Muthoni Kariuki. I am a gospel artist and I need your Help. In 2005, I was operated on after a fish-bone got stuck in my throat. After this operation I lost my voice for a period of seven months. Not so long after the recovery, I was involved in a fatal car accident that caused my spinal injuries in 2006 which has confined me to bed...
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On Holiday? You or Your Business?

Everyone is looking forward to the coming holidays. What does this mean to Startups and SMEs with limited human resources and budget? As a start-up or SME entrepreneur, if you go on holiday, chances are high your business will follow you? Depending on the line of business you are in, the up-coming holiday may be peak or off-peak for instance if you...
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Promotions @JumiaKenya – Social Media Backlash

Jumia Kenya has a promotion labelled "Flash Sale" which are purchases of high quantity to enjoy huge discounts. However they are time limited such that, the faster you spot the deal, add to cart and complete the buying process, the luckier you are – something like "Amazing Shopping" from amazing race. This sounds interesting but why the backlash fr...
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About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.