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TSL Blog

The ServiceLine Blog post is all about Talking and discussing about Customer Experience, Customer Support, Events and Technology driving delivery of exemplary customer service and support.

#RasangaTesting Engaging your Customers

Everybody in business and now in politics want customers. How desperate can someone be in order to get customers. To what extent is someone allowed to reach out to a customer and in this case an electorate who is a politicians customer. Today Hon. Cornell Rasanga, the current Siaya County Governor (In Kenya) is trending for trying to reach out to H...
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Was @Laura_Wamby Wrong?

Laura Wamby (@Laura_Wamby) probably never knew she would get the kind of attention she has received the past couple of hours after exposing an orange employee over what she termed as breach of customer privacy. Do you agree with her move? Do you have an advice for her? Off course you do, that's why this news is trending like wild-fire. Honestl...
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BULK SMS, BULK VOICE or BOTH

Sending one SMS messages to thousands of mobile subscribers simultaneously has been simplified over the years through Bulk SMS. This is common and widely used. Improved versions try to personalize the communication with recipients by sending them personalized SMS messages. Sending Bulk Personalized SMS Messages has several advantages and ...
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The Ultimate SMS Directory Is Here

Are you looking for a house for rent or for sale? Have you tried other ways and you seem not to be satisfied? Do you spend a lot of money before you get the house you need? Do you get value for your money as you search for the house? Well, The ServiceLine Directory Service is the first SMS Directory for you to search through. With no...
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Engaging your Customers in 2016

As the new year approaches, there's is one important thing you must focus on in between the celebrations and partying. Your strategy to engage your customers and be responsive to their needs. Planning is a very crucial stage when discussing about being customer focused come the new year. However, at times it is just difficult to know where to begin...
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I almost fought @Tuskys Supermarket

"My Name is Felix. I am deaf and dumb living with my Uncle and Aunt at Adams Arcade Nairobi. On Tuesday, 15 th November 2015, my aunt sent me to get some items in the supermarket. We stay near two supermarkets. I did not find what I was looking for in the first supermarket and I had to walk further to the next supermarket – Tuskys Supermarket Adams...
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Keeping your App in the App-Store

Building quality Android apps and getting good reviews depends on your ability to know, understand and fix bugs when your users (customers) experience them as well as your ability to continuously engage the user (customer) during this difficult phase of testing and launching the app without them un-installing your app. Letting users and t...
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On Holiday? You or Your Business?

Everyone is looking forward to the coming holidays. What does this mean to Startups and SMEs with limited human resources and budget? As a start-up or SME entrepreneur, if you go on holiday, chances are high your business will follow you? Depending on the line of business you are in, the up-coming holiday may be peak or off-peak for instance if you...
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Kenya's Eurobond - What is trending FACTs or FICTION

The government of Kenya received $2 billion (KES 175.1 billion) in its account with the Central Bank of Kenya after it completed the process of acquiring two loans from international markets through the Irish Stock Exchange. One loan was for $1.5 billion (KES 131.3 Billion) to be serviced for a period of 10 years and the other was for $500 million ...
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Promotions @JumiaKenya – Social Media Backlash

Jumia Kenya has a promotion labelled "Flash Sale" which are purchases of high quantity to enjoy huge discounts. However they are time limited such that, the faster you spot the deal, add to cart and complete the buying process, the luckier you are – something like "Amazing Shopping" from amazing race. This sounds interesting but why the backlash fr...
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About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.