• 0205 230 993
  • customer@theserviceline.co.ke
    • Log in Register

CAREDESK SMS

Integrate SMS into your business systems using CAREDESK SMS. Your customers, send you an SMS, we put this into your CRM and call center agents can view all customer interactions e.g. Email, Phone, Facebook, Twitter including SMS from the same customer. Register today and start enjoying the cheapest and efficient way of communication through SMS.

Settings

CAREDESK SMS allows you to define multiple senders, create SMS templates, define keywords, add special characters and block specific words based on predefined word filters and so much more.

Inbox and Outbox

From within CAREDESK SMS platform, you can send messages, view sent messages, schedule messages that need to be sent at a later date, recieve incoming messages, view sms account details and so much more.

Groups

You can manage your SMS messages by grouping them into contacts. CAREDESK SMS allows you to create contacts, contact groups, deleted groups, view lists of contacts and contacts groups, transfer sms credits and much more.

Integration

CAREDESK SMS can easily and seamlessly be integrated to your core customer relationship and management system, accounting system, student management system gauranteeing one customer view for all interactions.

First things First

1 - Create Account

Create Account
  1. Click register to create an account.
  2. Activate your account by following the instructions sent to your email.
  3. After successful account verification, validate your mobile on the first login attempt.

2 - Get CAREDESK SMS Mobile

  1. Download from Google Play Store.
  2. Click Install.
  3. Login with your Username and Password.

Your CAREDESK

1 - Settings

Settings
Schedule messages that need to be sent at a later date, recieve incoming messages, view sms account details and so much more.

2 - Manage Groups

Manage GroupsYou can manage your SMS messages by grouping them into contacts. CAREDESK SMS allows you to create contacts, contact groups, deleted groups, view lists of contacts and contacts groups, transfer sms credits and much more.

3 - Inbox and Outbox

Inbox and OutboxSchedule messages that need to be sent at a later date, recieve incoming messages, view sms account details and so much more.

4 - Sample File Uploads


There are certain occassions that you may need to upload a file. Below are samples especially with formatted files:

For Developers

1 - Integration

Integration
CAREDESK SMS can easily and seamlessly be integrated to your core customer relationship and management system, accounting system, student management systems and many more.

2 - How Simple!!!!!

Via HTTP API URL http://www.theserviceline.co.ke/sendsms.php?user=&password=&mobile=&senderid=&message=&schedule=

Notes:
  1. Other fields can also be added like the group id, unicode.
  2. User, password, mobile,senderid,message are mandatory
  3. Schedule is optional
  4. Mobile can be a list seperated by commas
  5. All accounts have by default a sender id of CAREDESK. If you want your own e.g. (YOURBUSINESSNAME), you need to purchase one from as low as @2500 Shillings ( You get 1 Sender ID, 1 Primary Keyword and 1 Secondary Keyword minimum period six months )

CAREDESK Packages

CAREDESK SMS is suitable for churches, chamas, security groups, sacco groups, estate managers, SMEs, Corporates and many more. Our packages are flexible for each group with each SMS Charged from 0.9/= Shilling.

Starter

This is the basic package with the below features:
  1. Default Sender Name: CAREDESK
  2. Access CAREDESK through Mobile app (Android | Windows | i-Phone) and website
  3. Buy SMS Credits through MPESA, pesapal
  4. Your Name is the signature at the end of every message
  5. Gives you Outgoing SMS Credits 
  6. Needs to purchase between 1 to 999 SMS Credits

Accelerator

  1. 11 Character sender name for your company name
  2. Access CAREDESK through Mobile app (Android | Windows | i-Phone) and website
  3. Buy SMS Credits through MPESA, pesapal, paypal
  4. Outgoing / Incoming Messages 
  5. SMS Credit purchased between 2,000 - 30,000 Shillings
  6. Custom Quotation (Prim & Sec Keywords)

Corporate

  1. 11 Character Sender name of your company name. 
  2. Access CAREDESK through Mobile app (Android | Windows | i-Phone) and website
  3. Buy SMS Credits through Cheque or EFT
  4. Signature to outgoing all messages e.g Sales Department.
  5. In / Out Messages 
  6. SMS Credits purchased greater 30,000 Shillings Which do not expire
  7. Custom Quotation

About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.