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Winning and Keeping Customers

As an entrepreneur, having a great product/service is the first step; Understanding what affects delivery of the product/service before, during and after a sale/purchase is the next.

Our qualified and experienced sales, marketing, customer service and technology teams work in synergy to provide you with the best strategy to increase your sales through the provision of exemplary customer experience (CX) either as an outsourced arrangement or in-house solution.

Call Us today on

0205 230 993

to know the secret to increased sales

Omni-Channel contact with your customers

Our mobile application, consolidates all interactions (from all the channels i.e. Phone, SMS, e-Mail, facebook, twitter, web-chat) you have with your customers into one interface for easy tracking and provision of exemplary customer support. Internally, your staff can trace an issue as raised by a customer without depending on the platform the customer used. This guarantees faster resolution of issues i.e. FCR. The customer interaction channels within myServiceLine app are:

  • Telephony (Phone and SMS)
  • Digital Messages (Chat and Email) 
  • Social Media (Facebook and Twitter)
If you have items for self service like window shopping, virtual tours of property, knowledgebase, price catalogue, promotions etc. Then we can integrate this app to your internal systems to empower your customers.

As a business you will get advanced technology and professional services from professionals at competitive rates.

Our Services

We have custom made services and products fitting the current and future needs of SMEs (Small and Medium Enterprises) & SOHOs (Small Office Home Office). Our strategy is to focus on exemplary customer service delivery as a strategy to increase sales.

Business Telephony

We handle inbound and outbound calls on behalf of businesses providing a 24/7 manned call center with professionally trained agents to listen and attend to their customers. We also design and implement Interactive Voice Response (IVR) menus for businesses in the cloud.

Social Media Support

We help businesses have presence in all social media channels such as facebook, twitter, you tube, g+ and ensure that they consistently provide content to their audience on a daily basis as well as providing customer support through these channels.

SME Business Tools

Small & Medium Enterprises (SMEs) and Small Office Home Office (SOHOs) have access to professionally developed, fully customisable suite of business tools like Customer Relationship Management System (CRMs) and Ticket Management and Accounting systems.

Awesome Support

As a business, you do not need to invest in technology or professionally trained personnel to support the technology. You have more time and resources to focus on your core business making you very profitable as compared to your competitors.

Our Articles

About The ServiceLine

We are a Sales and Marketing Company with Customer Support Functions like Lead conversions, Tele-marketing, IVR Solutions, Inbound / Outbound Call Handling.